Where we ship
We ship to India and to most countries worldwide. If we cannot deliver to your address, we will tell you before we take payment.
Dispatch time
Every order is packed and dispatched within 24 hours of payment (except Sundays and public holidays).
Delivery time
- India: 4 to 7 days after dispatch
- Outside India: 7 to 14 days after dispatch
These are estimates. Delays caused by the courier, customs, weather or local holidays are outside our control, but we will always help you track your parcel.
Packaging
Every order ships in a plain box with no product name or picture on the outside.
Shipping charges
Shipping charges, if any, are shown at checkout before you pay.
Customs, duties and taxes (orders outside India)
Prices on our site do not include import duties or taxes charged by your country. If customs asks for any duty or tax on delivery, it is paid by the buyer. If a parcel is refused because duty was not paid, we cannot offer a refund.
Tracking
Once your order is dispatched, we send you the tracking details. You can also message us on WhatsApp at +91 76329 27800 with your order number.
Wrong or incomplete address
Please check your address and phone number before paying. If a parcel cannot be delivered because the address or phone number was wrong or the buyer was not reachable, we cannot refund the order. If the parcel comes back to us, we can ship it again after the buyer pays the shipping cost again.
NELCO is a brand owned and operated by NEXAQUIN.