We do not accept returns or exchanges.
Because every product is imported in small batches, we cannot take products back or swap them.
When we give a refund
If your product arrives damaged, does not work, or is not the product you ordered, we refund your money in full. To qualify, you need an unboxing video:
- Start recording before you open the parcel, with the sealed box and the shipping label clearly visible.
- Keep recording without any cut or pause while you open the box.
- In the same video, switch on and use the product so the problem can be seen clearly.
How to claim
Send the unboxing video and your order number on WhatsApp at +91 76329 27800 within 48 hours of delivery.
We check every video. If the problem is clearly shown, we refund the full amount you paid, to the same payment method, within 7 working days of approval.
When a refund is not possible
- No unboxing video, or a video that starts after the parcel was opened or has cuts
- Claims made more than 48 hours after delivery
- Damage caused by misuse, drops, water or wrong charging after delivery
- Change of mind, wrong size or colour chosen by the buyer, or “did not like it”
- Parcels refused at delivery, or not delivered because of a wrong address or an unreachable phone number
- Import duties or taxes paid to customs outside India
Cancelling an order
You can cancel your order for a full refund before it is dispatched. Message us on WhatsApp as soon as possible. Once an order is dispatched, it cannot be cancelled.
NELCO is a brand owned and operated by NEXAQUIN.